ARTWORK REQUIREMENTS 

If you are placing an order including the imprint of your company logo, a text or picture, we prefer to receive a digital file created within illustrator.eps, illustrator.ai, or Adobe.pdf However, if this is not possible then of course we will find a solution together.

 WHAT IF I DON'T HAVE A LOGO OR ARTWORK? 

If you don't have a logo, our graphic designers are available to create one for you based on your ideas and thoughts. ALWAYS FREE!!

**Restrictions apply - complex designs or logos might be restricted to a price.

 ARE YOU ABLE TO MATCH THE EXACT COLOR(S) OF MY LOGO? 

Yes, we will need you to supply us with a Pantone Matching System (PMS) reference number. The Pantone system is universal and enables all printers to accurately reproduce any colors you specify.

 

 WHAT IS A SETUP CHARGE? 

A “setup” charge (screen, die, laser, pad print, etc.). Is NOT a printing charge, this is the charge to create the screen, die,mold or other necessary items to imprint your logo, we keep your art for up to a year, when you'll place an exact same re-order, the "setup" charge will be waived. 

 

 WILL I SEE A VIRTUAL PROOF OF MY ORDER BEFORE IT GOES INTO PRODUCTION? 

Yes! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it.

 

 DO YOU CHARGE SALES TAX? 

We collect all applicable taxes for goods and services shipped to TEXAS. If your organization is exempt, please, submit your resale certificate, so that the tax can be deduced from the order.

 
 CAN I SHIP ON MY OWN SHIPPING ACCOUNT? 
Absolutely! Just submit your FedEx, UPS, or USPS account number with your order, or email us!
 
 WHAT PAYMENTS METHODS DO YOU ACCEPT? 

We accept directly the following types of credit/debit card payments: VISA, MasterCard, American Express and Discover.

A purchase recepit and confirmation will be sent automatically to your email after your purchase is complete.  

 PRICE MATCH POLICY 

Our price match policy is very simple, just send us a print screen image of the product and the price you are comparing ours to, and we will match the price no questions asked, simple as that! **PRICE MATCH AFTER ALL APPLICABLE TAXES**

 

 I HAVE MORE QUESTIONS ABOUT YOUR SERVICES, PRICES AND PRODUCTS!

We are just an email away, contact us at hello@promosuperheroes.net  and we will get in touch with you within 15 minutes!



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